1. Overview
ByteSled is committed to fair and transparent refund practices. This policy covers all ByteSled subscription products, optional add-on modules, and bespoke project engagements. Where a new product or service is introduced that falls outside the categories below, this policy applies by default unless explicitly stated otherwise at the point of purchase.
All refund requests must be submitted in writing to solutions@bytesled.com. Requests submitted through any other channel cannot be guaranteed a response within the timeframes stated in this policy.
2. Subscription Products
This section applies to all ByteSled subscription plans, including CyberSage - Host and any future subscription products unless otherwise stated.
Initial Purchase — 7-Day Refund Window
A full refund is available if requested within 7 calendar days of your initial subscription purchase.
To qualify, the refund request must be received by ByteSled within 7 calendar days of the date the initial payment was processed. Refunds will be issued to the original payment method via Paddle.
After 7 Days
Refunds are not available after 7 days from the original purchase date. If you cancel after this window, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused days within a billing period.
Renewals
Automatic monthly renewal charges are non-refundable. If you wish to stop being billed, you must cancel your subscription before the next renewal date. Cancellations take effect from the following billing cycle — your access continues until the end of the period already paid for.
3. Add-on Modules
This section applies to optional add-on modules purchased alongside a subscription plan (for example, Database Utility, Server Vitals, and Cache Me).
First Charge — 7-Day Refund Window
A full refund for an add-on module is available if requested within 7 calendar days of the first charge for that specific module.
Each add-on module has its own 7-day window, counted from the date its first charge was processed — not from the date the core subscription was purchased.
Subsequent Charges
Subsequent monthly charges for add-on modules are non-refundable. If you cancel a module, it remains active until the end of the current billing period. No partial refunds are issued for unused days.
4. Consultancy and Bespoke Projects
This section applies to consultancy engagements, system architecture work, environment provisioning, and custom software development projects commissioned through ByteSled.
Project Deposits
A deposit (the amount of which is specified in the project quotation) is required before work commences. Once work has begun, the deposit is non-refundable. If a project is cancelled by the client before any work has commenced, the deposit may be refunded in full at ByteSled's discretion, provided the cancellation is received in writing within 48 hours of the deposit being paid.
Milestone-Based Projects
For projects structured around deliverable milestones, payments made for completed milestones are non-refundable once the deliverable has been accepted in writing or used by the client. Payments for milestones not yet started may be refunded at ByteSled's discretion where the cancellation is raised in good faith.
Disputes
Any disputes regarding the quality or completeness of a deliverable must be raised in writing to solutions@bytesled.com within 14 days of the relevant milestone delivery. Disputes raised after this window will be considered on a goodwill basis only.
5. Future Products and Services
This policy applies to all current and future ByteSled products and services. Where a new product or service is introduced with refund terms that differ from those stated here, the product-specific terms will be clearly disclosed at the point of purchase and will take precedence over this policy for that product only.
6. How to Request a Refund
To request a refund, send an email to solutions@bytesled.com with the following information:
- Subject line: Refund Request
- The email address used to register or purchase
- Your Paddle transaction or order reference (found in your purchase confirmation email)
- The product or module the refund relates to
- A brief reason for the request
We will acknowledge your request within 2 business days and confirm whether the refund is approved based on the terms above.
7. Refund Processing
Approved refunds for subscription products and add-on modules are processed through Paddle, our payment processor. Once approved by ByteSled, refunds are typically reflected on your statement within 5–10 business days, depending on your bank or card issuer. Refunds are always issued to the original payment method — we cannot issue refunds to a different card or account.
For bespoke project refunds, the method and timeline will be agreed in writing at the time the refund is approved.
8. Discretionary Refunds
ByteSled reserves the right to issue refunds outside the windows stated in this policy on a case-by-case basis, entirely at our discretion. A discretionary refund in one instance does not set a precedent or create an entitlement to refunds in future instances. Accounts where the refund policy has been abused may be refused future refund requests.
9. Contact
For all refund enquiries, please contact us at: